As we had toward 2020 the issues and opportunities with regard to engagement in social continues to ebb and flow. While Instagram looks to remove “likes,” TikTok and its recent frenzy pushes more engagement amongst a growing using audience than ever before, all based around a complicated algorithm of shares and engagement.
Big names such as Mark Cuban keep pushing suggestions for Twitter, even going as so far as to say that every follower should have some sort of verification process to insure that all is authentic and numbers actually add up.
This speaks to the ongoing issue with social media and influencers, especially as we continue to go deep into a time where the “influencer,” he or she who can impact sales or buzz or marketing spend, are still powerful than every with a direct to consumer message, bypassing the lines of traditional advertising with an audience that is supposed to be engaged and authentic.
Still we are in a very fluid media world today, and those looking for a traditional ROI; you place an ad, drop in a code and bang, there goes your sales; are struggling to justify spends where the impact may or may not be so immediate, and building a culture and a following around a brand, an event, or a team or property takes some time and will have an ebb and flow. There is also a question of engagement and amplification which has to be asked. How valuable is just one post, and is the person posting really engaged or just checking a box, and how far does his or her circle of influence extend into a community the person doing the ask or paying for the post. We see LinkedIn for example, with several degrees of connection and influence that move outward like a pebble in a pond. With other forms of social, that can be harder to measure.
For those who are still doing handwringing over the business of audience building using social, it remains very important to remember size does not always matter. What matters is that whoever is amplifying your message is speaking to the right audience to the right time with a message that makes sense for you and for whomever you are teaming up with. An “influencer” can be billed as having millions of followers, but how many interact with him or her on a regular basis? Does he or she ever check to see who is following or unfollowing them and why? How much churn is in their influencer list? Do they really engage in conversations around a topic, or just flit in and out?
We are going to see this with the Olympics this coming summer, where communities have been built around athletes that may not be massive but can be very impactful because those niche athletes know their audience and more importantly, their audience is passionate about them, their sport and all that helps support them in their run to success. Do they have millions? Probably not? Is an engagement tying into a story that can lead to not just a short term ROI but a longer term one? Good chance.
Then there is the science of making sure those who are being engaged are doing all the little things to amplify a message. Instagram and Facebook have much more stickiness sometimes than Twitter, and the ability for a message to be conveyed for a longer period is greater than if someone is randomly tweeting and moving on. Is the influencer tagging and sharing stories and messages and photos correctly, and in the case of twitter, tagging the right 10 people per post to make sure the conversation is being properly spread? Often times those questions are not asked, and it becomes a head scratcher by the spender to see that a message did not reach the people that they thought. Knowing who the followers are of an influencer (you can easily look on a platform like twitter) and seeing if they fit with who you want to reach directly, is essential in building out the strategy, especially around sports. An authentic picture also doesn’t hurt by the way, as all signs point to the fact that if there is an image, people will stop and take a look. They are worth more than the old thousands words.
Lastly, there is the issue of balance. In this volatile media world we are in, having a consistent wide reaching attempt to engage is key. It’s still not an all or nothing spend or attempt to connect with a community through one person; it is a marathon of trying, sometimes failing, but making sure you have people around a brand, an event, a cause, that are engaged and understanding of what you are trying to accomplish. Asking the right questions will save you time and money, and listening to those who you are trying to engage with; influencer, brand, audience, remains key in moving things along.
It is also beholden on the individual to check his or her followings, or in the case of a massive influencer to always ask and make sure someone is awake at the switch in building and engaging in an audience. Too often people pass along that task to a junior person without direction, and the result can be embarrassing and disastrous. The social space is not for everyone, and like everything else you have to engage and understand to do it right. Being able to write big checks to get numbers up is one thing; being able to justify the spend for the long term and then deal with insincerity when authenticity and sincerity are becoming even more important, is even more key.
Both sides need to play the game to make it successful, the buyer and the influencer. That’s an age-old lesson that holds true today, and always will in the business of human nature and storytelling.
